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Experience |
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Radiant Systems, Sept 2001 -
present |
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Senior Manager |
Responsible for the product management of an Internet-based lodging management suite and an Internet-based food service point-of-sale system and back office system. Duties encompass complete product management lifecycle, including requirements analysis, generation of functional specifications, market analysis, formation of pricing strategies, user interface design, internal and external product rollout, and maintaining long term product road map. Manage and facilitate communication between various internal and external groups including, clients, development, solutions, and marketing. Participate in sales process including responding to RFPs, serving as product and industry expert in critical sales presentations, developing pricing models, and contract review. Directed a team of two product managers. Specific projects include: · Successful roll-out of Internet-based property management system and enterprise management system to chain of 120 properties · Development of a kiosk based consumer self-service food service application · Development of integration to a university meal plan management system and payroll deduct system · Development and certification of a POS/integrated scale solution with NCWM (National Conference on Weights & Measures) |
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Hotel Tools, April 2000 - Sept
2001 |
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Director Product Management |
Joined start-up Hotel Tools as a founding member of the executive management team to build the product management practice and provide core functional and data design for the creation of an Internet-based application suite focused on managing multiple hotels. The Hotel Tools suite consists of an enterprise platform upon which property management, configuration management, revenue management, channel/distribution management functionality is implemented. Responsible for developing channel management and distribution strategies while building relationships with various distribution companies. Worked with other members of the executive team to market Hotel Tools to the investment community. Directed a team of five product mangers responsible for all standard product management activities. Directly participated in sales and marketing efforts including responding to RFPs, participation in critical sales presentations, development of pricing models, and contract review. The assets of Hotel Tools were acquired by Radiant Systems. |
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Radiant Systems, June 1998 -
April 2000 |
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Product Manager |
Responsible for the establishment of product management processes for Radiant's Internet and client/server based food service back office applications. Duties included full product management life cycle including, product development planning, market analysis, formation of pricing strategies, user interface design, internal and external product rollout, generation of functional specifications, creation of marketing materials, and maintaining long term product road map. Served as interface between development organization, solutions organization, marketing and clients. Specific accomplishments include: · Specification and rollout of next generation enterprise configuration management application · Implementation of requirements analysis and functional specification process and format |
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Encore Systems, April 1997 -
May 1998 |
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Director - Product Management |
Hired to implement product management, development, sales and marketing processes for a new Client/Server, Windows NT, SQL Server based lodging management application. Responsible for the functional direction of the application, and management of Q/A and installation resources. Duties included: functional specification development, user interface design, database analysis, software field test management and rollout, along with definition of interfaces to external applications. Directly participated in sales and marketing efforts including responding to RFPs, participation in critical sales presentations, development of pricing for multi-site proposals, and contract review. · Successful implementation of product management and development business processes. · Successful implementation of system at three beta sites. · Development of complete functional specification set for version 1 and 2 of property management system. Modules defined include reservations, front desk, cashier, housekeeping, rate management, configuration, accounts receivable, guest history, package management, group management. |
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Mirage Resorts, October 1996 -
March 1997 |
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Consultant |
Consultant to Mirage executive team and IT organization regarding the development of a Client/Server, SQL Server based property management system for use within Mirage Resorts. Consultation involved the following topics: business process analysis, functional specification, user interface design, revenue management, database structure, development process management, application rollout, and interfaces to external applications. The Mirage management team requested an analysis to determine the work effort and expenditures required to complete the project. My analysis, which was confirmed by the management team, indicated that significant expenditures were required to complete the project. Mirage decided to cancel their internal PMS development project and acquire an existing Property Management System. Selected as one of two consultants to remain as part of the Mirage selection committee. Responsible for application and vendor evaluation in a process that solicited proposals and demonstrations from five leading PMS vendors. |
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Hotel Information Systems,
April 1985 - October 1996 |
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Consultant and Project Manager for
Strategic Projects |
Consultant to clients and prospects regarding functional requirements, business process analysis, user interface design, database structure, application roll-out, and interfaces to external applications. Major projects included: · Consultant to highly successful gaming and lodging focused corporation with approximately 11,000 rooms in the Las Vegas area. · Project/Account Manager for a chain focused in the casino/lodging market. Responsible for the day-to-day coordination of installation/support of PMS and interfaces in all properties, development of a Casino comp accounting application, and interface to a player tracking application. This project included the opening of the Stratosphere hotel in Las Vegas. |
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Director of Product Management and
Corporate Sales Support |
Directed all product management and sales support operations, including the conception and construction of new applications and enhancements to existing products marketed in North America, Europe, Asia and the Middle East. Along with product management and technical writing team of nine, directed a team of four sales support specialists and one marketing communications specialist. Developed sales and product strategies, and trained sales staff to represent products, and product migration strategy. Served as a member of the executive committee with responsibility for presentation of financial analysis regarding the profitability of development projects and large contracts. Accomplishments included: · Served as the product management, development, and client services representative in a two-person team that closed contracts with major chains, including one contract for 800 site licenses and services, valued at approximately $7 million, and another for 230 site licenses, valued at approximately $2 million. Conducted detailed analysis and consultations with prospects to define business, functional and implementation requirements. · Managed the development of an application to link the AS/400 based property management systems running in ten 1,000-room hotels at Euro-Disney. The application provided an environment for centralized configuration management, accounts receivable, group management, travel agent accounting, and guest management. |
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Director of Product Management &
Design |
Responsible for establishing and implementing the company's first formal product management process and functional specification development process. Directed a team of four product managers responsible for developing and enhancing five property management systems in mid-range, LAN, Windows, and touch screen environments, along with related applications and interfaces for a worldwide market. Extensive consultation with international offices to determine regional requirements, introduce new products, and conduct needs analysis with clients. Managed a team of five technical writers responsible for the development of end user documentation for all company applications. Participated in the development of sales strategies and marketing materials. Specific accomplishments included: · Served as product management and client services representative in a sales team that closed a $1.5 million AS/400 based project for a 1,700 room hotel, including $150,000 for software enhancements. Successfully managed the development process and team to deliver enhancements within budget and on time. · Successfully rolled out approximately one new application version of each Property Management System product per year to a worldwide client base. |
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Education Manager Education Specialist |
Responsible for developing and marketing HIS education offerings. Projects included surveying the client base, developing course curricula, marketing plans and materials. Responsible for managing course development; including development of course concepts, objectives, agendas, and training materials. Also responsible for all internal training within the company. Conducted installation training and consulting sessions for clients on-site and at corporate offices. Gained extensive exposure to business operations in various property types while working with clients in North America, Asia, Europe, and the Middle East. |
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Education |
Gulf Coast Community College - Panama City Florida Studies: Business and Philosophy Florida State University - Panama City Florida, Tallahassee Florida Studies: General with focus in Accounting |
